Terms of Service

1. Agreement and eligibility

These Terms of Service form a binding agreement between you and Agent Inbox. By accessing or using the services, submitting a form, creating or using an account, or accepting an order that references these Terms, you agree to these Terms and the policies incorporated by reference. If you use the services for an organization, you represent that you have authority to bind it, and “you” includes that organization.

You must be legally capable of entering a binding contract and at least 18 years old. You may not use the services if applicable law prohibits you from doing so. If you do not agree to these Terms, do not use the services.

2. The services

Agent Inbox provides infrastructure and software for AI agents to receive, interpret, retain context from, and act on email and connected workflows. Features may include hosted inboxes, APIs, memory, automations, approvals, policy controls, integrations, logs, and administrative tools. Service descriptions are illustrative and do not create a warranty that every feature will remain available.

Beta, preview, evaluation, experimental, or early-access features may be incomplete, change without notice, contain errors, and be discontinued at any time. They are provided for evaluation and may be subject to limits that differ from generally available services.

3. Accounts and security

• Provide accurate, current information and keep it updated.
• Protect credentials, API keys, recovery methods, and devices from unauthorized use.
• Use only accounts you are authorized to use and promptly notify Agent Inbox of suspected compromise.
• Remain responsible for all activity under your account and for permissions granted to your agents, users, and integrations.
• Do not share credentials in a way that circumvents account or plan restrictions.

4. Customer Content and instructions

You retain ownership of data, messages, files, prompts, configurations, outputs, and other materials you submit to or generate through the services (“Customer Content”). You grant Agent Inbox a limited, worldwide, non-exclusive license to host, copy, transmit, process, display, and otherwise use Customer Content only as necessary to provide, secure, support, and improve the services; comply with law; and enforce these Terms.

You represent that you have all rights, permissions, notices, and lawful bases needed for Agent Inbox and its subprocessors to process Customer Content as instructed. You are responsible for the legality, quality, accuracy, and content of Customer Content and for configuring retention, access, approvals, agent authority, and integrations appropriately.

5. AI systems and autonomous actions

AI-generated classifications, summaries, recommendations, drafts, and actions may be inaccurate, incomplete, or unsuitable. You must evaluate outputs and configure appropriate human review, authorization limits, monitoring, and safeguards before using them in production or relying on them. The services are not a substitute for professional legal, medical, financial, employment, safety, or compliance advice.

You control the authority given to agents and remain responsible for messages sent, commitments made, tools invoked, records modified, and other actions taken through your configuration. Agent Inbox may impose safeguards, limits, or suspensions where necessary to protect users, third parties, or the service.

6. Acceptable use

You must comply with the acceptable-use obligations in these Terms and all applicable laws. You may not use the services to deceive, impersonate, harass, exploit, surveil unlawfully, distribute malware, facilitate unlawful activity, infringe rights, send unlawful or unsolicited communications, bypass security controls, or make prohibited high-impact decisions without legally required safeguards.

7. Fees, taxes, cancellation, and refunds

Prices, usage limits, billing periods, and payment terms will be shown in the applicable order, plan, or checkout. Fees are due in the stated currency, exclusive of taxes, and may be charged in advance. You authorize the applicable payment method for recurring charges until cancellation takes effect.

Except where mandatory law requires otherwise or Agent Inbox expressly agrees in writing, all fees and payments are final, non-cancellable, non-creditable, and non-refundable. Cancellation stops future renewal but does not create a refund or credit for unused time, usage, capacity, or prepaid amounts. The Refund Policy is incorporated into these Terms.

8. Intellectual property and feedback

Agent Inbox and its licensors retain all rights in the services, software, interfaces, documentation, designs, trademarks, and underlying technology, excluding Customer Content. Subject to these Terms, Agent Inbox grants you a limited, revocable, non-exclusive, non-transferable right to use the services during the applicable access period.

If you provide feedback or suggestions, you grant Agent Inbox a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize them without restriction or obligation. You may not reverse engineer, copy, resell, sublicense, scrape, benchmark for publication, or create derivative works from the services except where applicable law prohibits that restriction.

9. Third-party services

The services may interoperate with third-party email, AI, infrastructure, authentication, or workflow products. Third-party products are governed by their own terms and privacy practices. Agent Inbox does not control and is not responsible for third-party products, their availability, or data handled directly by them. You authorize the exchange of data required to operate integrations you enable.

10. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and disclose it only to personnel and service providers who need to know and are bound by confidentiality duties. These obligations do not apply to information independently developed, lawfully obtained without restriction, publicly available without breach, or required to be disclosed by law after permitted notice.

11. Suspension and termination

Agent Inbox may suspend or limit access when reasonably necessary to address security risk, suspected unlawful or abusive activity, non-payment, material breach, legal requirements, or harm to the service or others. Where practicable, Agent Inbox will provide notice and an opportunity to cure.

You may stop using the services at any time. Agent Inbox may terminate these Terms or discontinue free or beta access at any time and may terminate paid access for material breach or as provided in an order. On termination, your right to use the services ends. Provisions that by nature should survive—including payment, ownership, confidentiality, disclaimers, liability limits, indemnity, and dispute terms—will survive.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, BETA FEATURES, OUTPUTS, AND DOCUMENTATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” AGENT INBOX DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY, AVAILABILITY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. AGENT INBOX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUTS OR ACTIONS WILL BE CORRECT.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENT INBOX WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY; OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. AGENT INBOX’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNTS YOU PAID TO AGENT INBOX FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT. These limits apply to the fullest extent permitted and do not exclude liability that cannot lawfully be excluded.

14. Indemnity

You will defend, indemnify, and hold harmless Agent Inbox and its personnel from claims, damages, losses, liabilities, penalties, and reasonable costs arising from Customer Content, your agents or integrations, your use of the services, your breach of these Terms, or your violation of law or third-party rights. Agent Inbox will provide reasonable notice and may control the defense; you may not settle a claim in a manner that admits liability or imposes obligations on Agent Inbox without written consent.

15. Disputes and governing law

These Terms are governed by the laws applicable to Agent Inbox’s principal operations, excluding conflict-of-law rules, and the parties submit to courts with lawful jurisdiction over Agent Inbox and the dispute. Before filing a claim, each party will make a good-faith effort for at least 30 days to resolve it informally after written notice. Nothing prevents either party from seeking urgent injunctive relief or using a qualifying small-claims procedure. Mandatory consumer protections remain unaffected.

16. General terms

These Terms and incorporated policies are the entire agreement concerning the services unless a signed order states otherwise. If a conflict exists, a signed order controls, followed by these Terms and then incorporated policies. You may not assign these Terms without written consent; Agent Inbox may assign them in connection with a reorganization, financing, merger, acquisition, or transfer of its business or assets. Failure to enforce a provision is not a waiver. Invalid provisions will be narrowed to the minimum extent necessary, and the remainder remains effective. Neither party is liable for delay caused by events beyond reasonable control. Notices may be delivered electronically. Agent Inbox may update these Terms prospectively, with material changes posted here and effective on the stated date.