1. No refunds
Except where mandatory law requires otherwise or Agent Inbox expressly agrees in a signed writing, every purchase and payment is final, non-cancellable, non-refundable, and non-creditable. Agent Inbox does not provide refunds or credits for unused subscription time, unused capacity, prepaid usage, service changes, beta participation, account suspension, termination, cancellation after renewal, accidental purchases, or dissatisfaction.
2. Subscriptions and cancellation
You may cancel a subscription through the available account controls or written support channel. Cancellation takes effect at the end of the then-current paid period unless the applicable order states otherwise. You remain responsible for all charges incurred before the effective cancellation date, and access may continue through the paid period without a prorated refund.
3. Usage charges and credits
Metered usage is charged according to recorded consumption and is not reversible once incurred. Promotional, service, or prepaid credits have no cash value, are non-transferable, and expire under their stated terms. Expired or unused credits are not refundable.
4. Billing errors
Report a suspected billing error to support@agentinbox.si within 30 days of the charge. Agent Inbox may investigate and correct confirmed errors. A correction of an erroneous charge is not a discretionary refund and does not alter this Policy.
5. Chargebacks
Before initiating a chargeback, contact Agent Inbox so a suspected billing error can be investigated. Fraudulent or abusive chargebacks may result in immediate suspension or termination, collection of amounts owed and associated costs, and preservation of relevant records.
6. Mandatory rights
Nothing in this Policy limits a refund, cancellation, or withdrawal right that cannot lawfully be waived. Where such a right applies, it is limited to the minimum scope required by law.
Questions about these terms?
Contact Agent Inbox at support@agentinbox.si.